TERMS & CONDITIONS
Terms & Conditions
This website is operated by CloudStar Technologies. Throughout the site, the terms “we”, “us” and “our” refer to CloudStar Technologies. CloudStar Technologies offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing anything from our site, you engage in our “Service” and agree to be bound by the following Terms and Condition of our Service including those additional Terms and Condition of our Service and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms and Condition of our Service carefully before accessing or paying or using our website. If you do not agree to all the Terms and Condition of our Service of this agreement, then you may not access the website or use any services. If these Terms and Condition of our Service are considered an offer, acceptance is expressly limited to these Terms and Condition of our Service.
Any new features or tools which are added to the current store shall also be subject to the Terms and Condition of our Service. You can review the most current version of the Terms and Condition of our Service at any time on this page. We reserve the right to update, change or replace any part of these Terms and Condition of our Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Godaddy Incorporation Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – GENERAL TERMS & CONDITIONS
SECTION 1 – GENERAL TERMS
By agreeing to these Terms and conditions of our service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to decline service to anybody for any reason at any time. You realize that your content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information we never take it from anyone and store it with us. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 2 – ACCURACY AND COMPLETENESS
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 3 – CHANGES TO SERVICE AND PRICES
Prices for our products are subject to change without notice. We always reserve the right at any time to modify or discontinue the Service without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy as mentioned above.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Terms & Conditions
SECTION 4 – BASIC REQUIREMENTS
Once order advance payment is done, customer or vendors (agency/mediators/partners) will provide a business gmail account to us or full consent must be given to us to create a gmail account on behalf of customer’s business, this account will again be transferred to customer during our delivery of App. We will in-turn using this gmail account to create a Firebase, Cloudinary, One Signal etc., for free database, image processing and push notification services respectively and fully owned by the customer once the App is delivered to customer and we will insist customer to change all passwords immediately upon delivery.
SECTION 5 – CLOUD BASED REALTIME DATABASE
You understood that if the database has grown up or site traffic crossed beyond the limits of free Firebase SPARK plan & Cloudinary's free plan you knew that you will have to upgrade it to paid service, though principal vendor sends a formal service mail to your account, you need to periodically check your email and respond to the needed ones. You knew about how to backup and restore the database and the basic housekeeping tasks, and if you are selling online paid products you thoroughly understood about how to receive your money from Razorpay. You clearly understood that it will be depicted in a video and that will be provided along with the App delivery, no documentation will be given apart from these videos link. We will not take ownership of any of these understanding activities and related services gaps.
SECTION 6 – CUSTOMIZATION & LANGUAGE OPTIONS
This app is designed economically for ecommerce business with a good intention that every small scale business people could buy within their budgets, so no customization will be encouraged as all the most needed stuff are already been incorporated. Frontend Ecom App covers Home, Product Category, Today’s Offer, My Favorites, My Cart, Orders History, settings and logout will be there, restaurant app covers table booking and table booking history additionally. A highly reputed & secured payment gateway will be integrated if customer wants online payment based setup.
By default, the frontend App will be running in English and 4 other indian language will be part of the package. They are Tamil, Telugu, Kannada and Hindi. We have basically five order status captions such as Pending, Processing, On the way, Cancelled and Delivered which will be displayed in English only and cannot be changed in any other language.
Backend Ecom App covers Home, Categories, Products, Orders, Coupons, Users, Push Notification, Pin Control, Loyalty Points, Settings etc., restaurant backend app covers table booking additionally. Backend App will be running in English only (or) can be requested for either Tamil or Hindi or Kannada with additional cost. There is no option kept in to change the default language. Currency changing option will be kept in as well, using that you can make both frontend and backend to use that currency as well, meaning you can use this app to any country. If you are running your firm in two different country you need to order two different app as well because one app run in one currency only, it's not a limitation its by design.
SECTION 7 – PRODUCTS, IMAGES AND SLIDING PICTURES
Only sample products will be available in the website with sample rates, but there is a video in YouTube which will help you to update your products, pictures and its prices, incase if you want all your products and pricelist to be uploaded by us then you need to pay Rs.300/- per product and this must be paid in advance as well. Sliding pictures can be changed easily from Firebase console. We will be happy to provide you the details if required.
All pictures we use are all royalty free usage pictures (or) paid pictures only, we never ask our customers or any of vendors to use other’s pictures which will be owned by third party, we will not take the ownership if any of such pictures are uploaded in our backend app.
SECTION 8 – PRODUCT LIMITATIONS
There are some limitation of this "Pay Once Enjoy Lifetime Model" as far as business point of view is concerned, they are
- One to one Product-Category mapping - One product will be mapped to only one category, in order to display the same product in multiple categories please add one more product with the same details and place it under those categories
- Adding Extra Choice for Products - Extra Choice name will not be captured in the receipt as it is not meant for cross product selling rather accessories selling, it is ideal to add any addon accessories selling along with this product with extra cost, however its cost will be added perfectly in cart. During delivery you need to understand what is ordered based on the paid value.
- Order History - Order history is itemised rather than billing/invoice based, this is because of the backend limitations and the app is designed for order processing and not for complete end to end solutions with invoice & accounting.
- Payment Gateway Support: We support only one payment gateway as such for India which is Razorpay, similarly for WebApp we support only PayPal, no other payment gateways are supported and we do not have any roadmap as well.
SECTION 9 – PAYMENT GATEWAY SERVICES
As mentioned we support only Razorpay for our Frontend App as Razorpay gives all the needed APIs to integrate perfectly with payment services. We insist our customer to get and provide their Razorpay live key because lots of confidential business details are required in order to get the Razorpay account sanctioned which we cannot take the ownership as Razorpay normally calls and ask for many other details which we cannot provide from our end.
Similarly if customers asked for WebApp, we support only PayPal as it integrates perfectly with webapp payment services module. We insist our customer to get and provide their PayPal account credentials because lots of confidential business details are required in order to get an account sanctioned which we cannot take the ownership also Paypal normally calls and ask for many other details which we cannot provide from our end.
Since the payment process is completely external to our App(s), any payment related issues will be directly dealt by customer or vendors (agency/mediators/partners) with Razorpay and/or PayPal. We will not involve or intervene or mediate or interfere in any form this is due to security and confidentiality.
SECTION 10 – APP DELIVERY
In case of webapp, we ask customer to provide their domain name and we will use Google Firebase hosting to host their application with the provided domain name. In case the Android App is ordered by customer’s directly then we will directly place the app in Google. Incase of vendor (agency/mediators/partners) is ordering app on behalf of their customer then we could provide the signed APK or IPA or both based on order. Similarly, if the customer asked for APK or IPA or both we could provide the same based on the order. We reserve the right to not to provide the source code of the App at any cost.
If the customer ordered IOS App then they need to pay $100 year on year to retain their app in Apple App store. Based on Apple's policy & compliance guidelines they won't allow us to publish your app using our developer & distribution account, so we end up in creating an Apple account for our customer for the first time which cost us $100 and this cost will be added onto your billing and this is the main reason why IOS App is expensive. Second year onwards apple will take $100 automatically from your account directly if you are tagging your credit card with your developer account. So in order to retain your App in Apple's App store customer(s) have to pay $100 year on year.
In this Pay Once Enjoy Lifetime model, we do not keep any hold on your App and its backend hosting also we do not want to be in between you and any of the principal vendors such as Apple, Google, Cloudinary, OneSignal and our optional vendor RazorPay as this is basically because to reduce cost.
AGREEMENTS TO THE TERMS AND CONDITIONS:
You are accepting our terms and conditions as you've completely read through the policies, principles, terms and conditions. You understood the technical background of "Pay Once Enjoy Lifetime Model" App and its limitations also you confirm that how the frontend and backend Apps functioning and how to update the product, price details, product images uploading and processing an order with the backend portal. You agreed that if your database has grown up or site traffic crossed beyond the limits of free Firebase SPARK plan, you knew & confirm that you will have to upgrade your account to paid service directly with the principal vendor Google. Similarly free plans of Cloudinary & OneSignal for cloud based imaging & push notification services as well. You confirm that how to receive your money from Razorpay console & handle any disputes directly with customer and Razorpay as well.